FAQ

Due to the handcrafted nature of our shoes, please allow [number] business days for production. Shipping times vary depending on your location and chosen shipping method. You can find estimated delivery times in our Shipping Policy.

Yes, we ship to [list of countries]. Please note that international orders may be subject to customs duties and taxes.

Absolutely! You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

We accept major credit cards (Visa, Mastercard) and PayPal.

Yes, we prioritize the security of your payment information. All transactions are processed through secure payment gateways that use encryption technology.

Your credit card will be charged once your order is placed and confirmed.

Due to the personalized nature of our products, we do not accept returns for design changes or fit issues. However, we will gladly offer a refund or replacement if your shoes arrive with a manufacturing defect. Please review our Refund Policy for details.

If you need to request a refund or exchange, please contact our customer support team at [email address] within [number] days of receiving your order.

If the return is due to a manufacturing defect, Bespoke Kick will cover the return shipping costs. Otherwise, the customer is responsible for return shipping.